Our customers really appreciate the dedicated help of our support team. Here's how they rated our support in April 2025:
Our Support Team is available to assist you with:
- General product & feature questions
- Technical issues
- Submission validation issues
- All license-related requests
- Update links & documentation requests
- New feature or feature improvement ideas
Global Support Availability
Europe
Working Hours:
8 am - 5 pm CET Monday - Thursday
8 am - 4 pm CET Friday
Public Holidays:
- May 29, 2025
- Jun 9, 2025
- Jun 19, 2025
- Oct 3, 2025
- Dec 25, 2025
- Dec 26, 2025
North America
Working Hours:
8 am - 8 pm EST Monday - Friday
Public Holidays:
- Jul 4, 2025
- Sep 1, 2025
- Nov 27, 2025
- Nov 28, 2025
- Dec 25, 2025
India
Working Hours:
10 am - 6 pm IST Monday - Friday
Japan
Working Hours:
10:00 am - 5:30 pm JST Monday - Friday
Please note that our offices are closed on holidays. We are available for you again on the following working day.